We require four working days (excluding weekends) following date of order for cakes ordered using our Create a Cake system. You can, of course, place your order much further in advance. The cake order calendar will not allow you to order out with the required order time.

Your cake will be available for collection from 9am on the date of collection.

Please see the opening hours for our individual shops in the Contact Us page. You can access this from the main menu at the top of the page. 

We do not have a delivery service available, but have a network of shops located in convenient sites in town and city centres in the East coast of Scotland. Our exact locations are shown in the Bakery Locator page which you can access from the main menu at the top of the page.

Our sales policy and more information about ordering, cancelling orders and amending orders can be found by viewing our Terms and Conditions. During the ordering process, you will be asked to acknowledge that you have read and understood these. We have deliberately written our Terms and Conditions so they are easily understood, and would ask you please to read them carefully before placing an order.

We can manufacture cakes similar to those shown on the website up to a size of 200 portions for big occasions. If you contact us on enquiries@goodfellowandsteven.co.uk or on the number at the bottom of the screen, we will be able to help.

When we receive your order, it will be checked over by a member of our staff. It is very important that you provide us with accurate contact details that we can be sure to get in touch with you on in case there are any obvious mistakes, in which case we will call you back. If you spot an error after ordering, phone us directly at our head office, and we will make sure the change is made to your cake providing you call us before the cake has actually been made and decorated. We cannot however be held responsible for errors made during the cake ordering process which are not spotted until the cake is collected, or are as a result of us being unable to contact you, so please make sure you check through your order details carefully before placing your order.

Quite simply ring our office number 0870 111 4810 and we will make any necessary changes, provided the changes are phoned before the cake has been made. Our office is open from Monday to Friday 9am-5pm and Saturday 9am-12noon.

Our payment system is operated directly through the bank using a recognised secure system. We receive a notification from the bank if the payment has been accepted, but neither receive nor hold any credit card information ourselves.

Nut Allergies:-  Although most of our cake recipes do not contain any nuts, we do not have isolated production areas, so all products may contain nuts or nut traces. We therefore do not recommend our cake if you suffer from a nut allergy.

Gluten Allergy (Coeliac):- All our cakes contain gluten and are therefore not suitable for those who are allergic to it.

Dairy Products:- All our cakes contain egg and dairy products and are therefore not suitable for those who are allergic to them.

Food Colourings:- Some of the colourings used in the edible inks for our celebration cakes may contain the following permitted food colours: Tartrazine, Quinine Yellow, Sunset Yellow, Carmosine, Ponceau 4R and Allura Red. Tests have shown that these colourings may have an adverse affect on activity and attention in some children. Our own trials using alternative natural food colourings for these colours were very disappointing in terms of the finished visual effect of the cake.

Your cake will be delivered to the shop in a lidded cardboard box.

When ordering from our Create A Cake Facility, the image shown at the end of the ordering process is a close approximation to the cake you will receive. However, as each cake is individual, and the relative dimensions of different cake sizes vary slightly, there will likely be some variation in layout and the way in which your image is cropped. We always endeavour to keep changes to a minimum.

Colours displayed on screen depend on the individual screen and the individual display settings, so identical colour matches are not possible.

We bake and decorate our cakes so you receive them as fresh as possible. While cake may well last longer, we recommend that Sponge, Madeira or Chocolate Cake are eaten within five days of purchase. To ensure your cake keeps as fresh as possible, cover it in food-safe clingfilm once it has been cut and store it in a cool, dry place if possible. Please remember not to store cake in your fridge, as, like bread, this will cause it to stale quickly!